We are here to help.
If you require further information or support regarding your Thermapen order, wish to return your Thermapen for repair or have a general question about your Thermapen, you can find the answer on this page. You can also speak directly to a member of our Thermapen team via our online contact form, and we will be in touch. Alternatively pick up the phone and speak with a member of our team; the Thermapen contact number is located at the bottom of this page.
Frequently asked questions
You can see the status of your order in your Thermapen account; however, we will send you an email once your items have been dispatched. If ordered via courier, you can contact us via our online contact form if you require a tracking number.
To get an accurate reading with your Thermapen, insert the probe tip into the thickest part of food you are taking the temperature of. With meat, make an effort to avoid any obvious bone or gristle.
It is quick and easy to set up a Thermapen account, just follow the link here, all we require is your name and contact details. Once your Thermapen account has been set up, you will receive 10% off your first purchase, plus benefit from a faster checkout and one-click re-orders.
• Standard UK mainland via Royal Mail untracked (arrives within 7 working days).
• UK mainland two-day standard via courier (arrives within 2 working days for all items purchased before 1pm).
• UK mainland next working day delivery (arrives next day for all items purchased before 1pm).
Via our online form, please see the process and find the form here.